What Makes Doll Bros. Pinellas County’s Best Home Cleaning Company?
My parents, Richard and Shirley Doll.
More specifically, our desire to continue their business in serving the people of Largo, Seminole, the Gulf Beaches, Clearwater, Saint Petersburg, and the rest of Pinellas County
Our name is on the side of each of our vehicles and we’re a family-owned and operated business. That means we take things personally.
No customer has ever been dissatisfied with our service because we work until they are.
We do this not only out of our own desire for a job well-done but because this business is a family tradition. It started with my parents, Richard and Shirley Doll, in 1964 in Timonium, Maryland.
That’s a picture of them in 1981. That joy on their faces was reflected in everything they did, especially the family business. I still remember their dedication to being the kind of service provider you would call over and over, the type you’d refer your friends to. To their clients, it was just carpets and furniture, but to my parents, it was a way of serving their neighbors and helping them fall in love with their homes all over again.
People are often surprised at how much beauty we can restore with a simple cleaning. It extends the life of the piece and provides an unparalleled freshness. My parents and their generation knew the value of taking care of what you purchased with your hard-earned money. We’re bringing that to a new generation as we’re focused on quality service and happy customers.
Customer Service Lessons from Richard and Shirley Doll
My parents taught me many things about carpet cleaning over the years including:
- Do it right the first time and you won’t need to do it a second time.
- Don’t inconvenience your customer. They’re allowing you into their home. Be as understanding as possible. (That’s one of the reasons we only do dry carpet cleaning. You can walk on it much quicker and it’s less disruptive to your life.)
- Treat the home you’re in like your home (only better).
- Proof of a job well-done is a referral or a future job.
Since 1964, The Doll Family has been using the business wisdom and lessons my parents instilled in me to serve as the premier carpet cleaner in Pinellas County.
CONTINUING THE LEGACY OF RICHARD AND SHIRLEY DOLL
These days, Doll Bros Carpet Dry Cleaning is in its third generation. My wife Janice and I, and our daughter Sarah have continued the dedication to the customer that my parents began.
This business is so much more than a paycheck to all of us. It’s a family tradition and a deep source of pride.
Put our family to work for yours and you’ll see the difference a family business makes.
Contact us today to experience that difference.