What is behind the curtains of many Carpet Cleaning Companies
Unfortunately the cleaning industry is filled with the uninformed, untrained, uneducated or even worst, they never cared in the first place. They are in business for what is known as the one hit wonder. In other words, they know that you will never call them back or that you would never refer them to one of your friends. Their sole purpose is to “get you”. They will pull out everything to trick you, harass you and bully you into spending as much money as you can on this one cleaning job.
This practice has been going on in our industry since the inception of carpet cleaning.
Doll Bros has been in business for over 50+ years and we have heard 100’s upon 100’s of horror stories from our customers. As a matter of fact, you may have one or two of them yourselves! This article might not be perfect but it does come to you out of passion. I have a strong distaste for people getting a bad service experience and those unscrupulous companies that don’t have any morals or ethics.
Let’s take a look at these folks and then I will share with you how you can avoid this mess. Here They Are – The Team You Do Not Want Inside Of Your Home
These are the carpet cleaning companies that advertise outrageously low prices and this is “The Bait” that they use to get into your home. If you look closely at that advertisement, you will see a disclaimer in fine print and that is “The Switch”. All they want to do is get inside of your home and then feast with their well polished salesmanship.
Most of these type of companies hire contractors and they are not employees of the company. There are three primary reasons for doing this.
Reason #1: The company can skirt paying Workman’s Compensation Insurance. How can they do that? These people that are coming into your home are not employees of the company, they are contractors. Without Workman’s Comp and they get injured on your property or inside of your home, there could be consequences that you never knew existed for you.
Reason #2: The company can skirt paying Liability Insurance. How can they do that? These people that are coming into your home are not employees of the company, they are contractors. What if they break something of value while they are inside of your home? Accidents do happen. Uh Oh I’m sorry I broke that, I can’t pay for that, I don’t have any money to pay you.
Reason #3: They pay them a low hourly wage but a high commission for add-on sales. This is how people get victimized! Remember, their whole game by advertising low is just to get inside of your home. They know there is no money or profit in that low ball advertised price but, they can make a killing on extra sales. So be prepared, because you are now the target! They will stop at nothing because they have nothing to lose.
They don’t and in most cases they won’t, clean those advertised 5 rooms of carpet for $59. It was a ploy and if you hold your ground on the advertised price they will just walk away from the job. Remember, they never wanted your repeat business or your referral anyway! The only purpose of the “The Bait” is to work for you once and to get the most money possible.
If the price sounds to good to be true – there has to be several reasons why. Legitimate companies start by protecting their customers and themselves. They hire and train their “employees” as an extension of their responsibilities to all involved. These two types of insurances in of themselves, cost a business a lot of money and rightfully move them out of the low-ball advertised pricing wars.
As a business owner and a proud Carpet Cleaning Company for over 50+ years, it just pains us knowing that this is the vicious circle of our own Industry. The cost difference between Doll Bros and the fly by night bait-n-switch cleaning companies is usually less than $50.00.
But with Doll Bros and our “all Inclusive Services” – You get trained, educated employees. Your carpets and furniture receive every benefit; Cleaned, Sanitized, Deodorized and Scotch-Guard Protected. Doll Bros, a company that is fully insured and acts as a responsible concerned partner!